HELP DESK SERVICES
The ACG Help Desk is a new branch of our company that specializes in computer and
network support. With a staff of all college graduates, we can guarantee the best and fastest
solutions to any computing related problems that your users may have. When operating as a Help
Desk our mission is to resolve all customer related issues. We deliver the best-practices-oriented
help desk services that support your business.
We use a proactive approach, continually reviewing all offerings via real-time tools and techniques. This ensures quality and effectiveness of service and enables you to devote your own resources to core business functions.
- Single point of contact (SPOC) for users
- Ticket tracking system
- Multiple levels of end-user support
- Service desk reporting
- Trend analysis
"The National Federation of State High School Associations (NFHS), the national leadership organization for
high school sports and activities in the United States, has benefited tremendously from the kind, courteous,
and swift assistance Anker Consulting Group provides our 1.5 million users. As the official provider of coach
education in interscholastic sports we distribute online courses to over 1.5 million coaches, parents and
administrators in Americas schools. In this day and age of automatic telephone attendants, the NFHS has
found the understanding voice of an experienced staff person keeps our customers coming back to order more courses.
I can honestly say our successful coach education program would not have attained our current level of success
without the services provided by Anker."
Tim Flannery, Director of Coach Education, NFHS
“Our interactive online learning team interfaces with Anker Consulting every day and we have found them to be of
the utmost professional caliber on all levels. They are precise, timely and efficient and we truly enjoy our working
relationship with them. If you are searching for a company to provide help desk services, look no further as you
have found the best in the Anker Consulting Group.”
Steve Katzenberger, President, Creative Street Media Group
"The National Federation of State High School Associations (NFHS) has used Anker Consulting Group services since
October 2008 as its provider for Help Desk services. They provide both e-mail and phone inquiry support for the
1.5 million users of the NFHS Coach Education Web site that contains over 30 different courses. The NFHS program
has had substantial growth in the number of courses offered as well as the number of users during this time period,
and ACG has grown with the program in its ability to know our products, respond to users and provide valuable
feedback to the NFHS."
Barbara Johnson, Administrative Assistant, NFHS